Shipping policy

Shipping Policy

Last updated: August 16, 2026

Thank you for shopping with SANDHA.BRANDIT. We are committed to providing a simple and reliable shopping experience, including FREE STANDARD SHIPPING on eligible orders.

Please read the information below to understand how we process and deliver your order.

1. Free Shipping

We currently offer FREE STANDARD SHIPPING on orders shipped to the destinations available at checkout.

The price displayed at checkout will clearly show any shipping charges that apply before you complete your purchase.

Free shipping applies only to the standard shipping method unless another shipping option is specifically stated on the product page or at checkout.

2. Order Processing

Orders are normally processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or public holidays will normally begin processing on the next business day.

During periods of high demand, promotions, holidays, or unexpected operational circumstances, processing may take longer than usual.

You will receive an order confirmation after your purchase and, where tracking is available, a shipping confirmation with your tracking information once your order has been dispatched.

3. Estimated Delivery Times

After your order has been processed and shipped, the estimated delivery time is generally:

Standard Shipping: 7–15 business days

Delivery times are estimates and are not guaranteed unless a specific delivery date has been expressly agreed.

Actual delivery times may vary depending on your destination, carrier, customs procedures, weather conditions, holidays, and other circumstances outside our reasonable control.

We will always make reasonable efforts to ensure that your order reaches you as soon as possible.

For applicable EU consumer orders, delivery will be made within the agreed delivery period and, unless a different period has been agreed, within the legally applicable maximum period.

4. Order Tracking

When tracking information is available, we will send it to the email address provided during checkout.

Please allow 2–5 business days for tracking information to become active after your order has been shipped.

Tracking updates may occasionally take longer depending on the shipping carrier.

5. Shipping Destinations

We ship to the countries and regions available for selection during checkout.

Shipping availability may vary depending on the product, destination, supplier, or applicable shipping restrictions.

If your country is not available at checkout, we may currently be unable to ship that particular product to your location.

6. Customs, Duties, and Taxes

For international orders, additional customs procedures, import duties, taxes, or other charges may apply depending on the destination country and applicable laws.

Where such charges are imposed by the destination country and are not included in the purchase price at checkout, they may be the responsibility of the customer.

We recommend checking your local customs and tax requirements before placing an international order.

7. Delayed Orders

Although we work with our suppliers and shipping partners to provide reliable delivery, delays can sometimes occur because of:

Customs processing
Carrier delays
Severe weather
Public holidays
Incorrect or incomplete delivery information
High shipping volumes
Events outside our reasonable control

If your order appears to be delayed, please contact us and we will do our best to assist you.

8. Incorrect Shipping Address

Please make sure your shipping information is correct before completing your purchase.

Once an order has been shipped, we may not be able to change the delivery address.

If you provide an incorrect or incomplete address and the package is returned to the sender, additional shipping arrangements or costs may apply before the order can be reshipped, where permitted by applicable law.

9. Lost, Stolen, or Missing Packages

If your tracking information shows that your package has been delivered but you cannot locate it, please first check with household members, neighbors, building reception, or the relevant delivery location.

You should also contact the shipping carrier using the tracking information provided.

If you still cannot locate your package, contact us and provide your order number. We will make reasonable efforts to investigate the shipment with the carrier.

Our responsibilities and your consumer rights regarding delivery, loss, damage, and non-delivery remain subject to applicable law.

10. Damaged Items

If your order arrives damaged, please contact us as soon as possible and provide:

Your order number
A description of the damage
Clear photographs of the product and packaging

We will review the situation and work with you toward an appropriate resolution in accordance with our Refund & Return Policy and applicable consumer law.

For EU consumer purchases, the seller generally remains responsible for goods that are damaged during delivery when the seller arranged the carrier.

11. Multiple-Item Orders

If your order contains multiple products, they may occasionally be shipped separately depending on product availability, supplier location, or fulfillment arrangements.

You may therefore receive more than one package for the same order.

This does not mean that you have been charged additional shipping fees when free standard shipping applies.

12. Delivery Address and Customer Responsibility

We are not responsible for delays or failed delivery caused by incorrect, incomplete, or unverifiable information entered by the customer at checkout.

Please carefully review your:

Name
Street address
House/apartment number
City
Postal code
Country
Phone number, where requested

before submitting your order.